All refunds are held and processed by Secret Garden 2018.
You are only able to claim refunds between Tuesday 27th February 9.00am to Tuesday 18th March 11.00pm Sydney Time
Refunds are processed within 14 working days following the online request. Please allow the full 14 working days to receive your payment.
Refunded amount represents the balance remaining on your wristband, excluding the initial top-up fee, VIP credits or any promotional currency provided by the Festival.
There is a no refund processing fee or minimum refund amount.
All refunds are in Australian Dollars and inclusive of GST.
Please ensure bank details are submitted carefully and accurately. Please double check details before submitting.
Secret Garden or Festival Currency will not be responsible for any payments made into the incorrect bank account, provided by the submitter.
Festival Currency excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
Festival Currency will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or provided to the submitter.
These Terms and Conditions are governed by the laws of New South Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
The site, its contents and operations are subject to copyright.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk
If you have any questions regarding your refund please contact us at firstname.lastname@example.org