All refunds are processed by the Bendigo Craft Beer Festival.
You are only able to claim refunds between Monday 25th March 2019 at
Refunds requested outside of this window cannot be processed. The refund window has been advertised extensively prior to and during the festival and once closed, no further applications can be made.
You must have your RFID number (printed on the underside of the wristband) and your 5 digit serial number (printed on the underside of the wristband ) to obtain a refund.
We are unable to track lost, damaged or misplaced refunds. If your wristband is lost or damaged, we will not be able to provide a refund.
Refunds are processed within 14 working days following the online request. Please allow the full 14 working days to receive your payment.
Refunded amount represents the balance remaining on your wristband, excluding the initial top-up fee, VIP credits or any promotional currency provided by the Festival.
Refund balances are automated and have been calculated accurately based on confirmed and validated transactions via the
Bendigo Craft Beer Festival 2019.
All refunds are in Australian Dollars and inclusive of GST.
Please ensure bank details are submitted carefully and accurately. Please double check details before submitting.
International bank accounts can’t be accepted.
Bendigo Craft Beer Festival and Festival Currency will not be responsible for any payments made into the incorrect bank account, provided by the submitter.
Bendigo Craft Beer Festival and Festival Currency
Bendigo Craft Beer Festival and Festival Currency will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or provided to the submitter.
If the event is cancelled, Festival Currency will under no circumstances be liable for any refunds on pre-purchased event currency.
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If you have any questions regarding your refund please contact us at firstname.lastname@example.org.