All refunds are processed by the Secret Garden.
You are only able to claim refunds between Monday 25th Feb 2019 at 9am – Sunday 17th Mar 2019 at 11pm, Sydney time.
Refunds requested outside of this window cannot be processed. The refund window has been advertised extensively prior to and during the festival and once closed, no further applications can be made.
You must have your RFID number (printed on the underside of the wristband) and your 5 digit serial number (printed on the underside of the wristband ) to obtain a refund.
We are unable to track lost, damaged or misplaced refunds. If your wristband is lost or damaged, we will not be able to provide a refund.
Refunds are processed within 14 working days following the online request. Please allow the full 14 working days to receive your payment.
Refunded amount represents the balance remaining on your wristband, excluding the initial top-up fee, VIP credits or any promotional currency provided by the Festival.
Refund balances are automated and have been calculated accurately based on confirmed and validated transactions via the attendees wristband at Secret Garden 2019.
All refunds are in Australian Dollars and inclusive of GST.
Please ensure bank details are submitted carefully and accurately. Please double check details before submitting.
International bank accounts can’t be accepted.
Secret Garden and Festival Currency will not be responsible for any payments made into the incorrect bank account, provided by the submitter.
Secret Garden and Festival Currency excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
Secret Garden and Festival Currency will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or provided to the submitter.
These Terms and Conditions are governed by the laws of NSW. The parties irrevocably submit to the exclusive jurisdiction of the courts of
The site, its contents and operations are subject to copyright.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk
If you have any questions regarding your refund please contact us at firstname.lastname@example.org.