8th February 2022

Terms & Conditions (East Malvern Food and Wine Festival 2022)

Terms & Conditions

Refund link

Putting credit on your wristband

one-time activation fee of $3.50 is deducted from your initial top-up. This small cost pays for the wristband you will receive and it covers all of your credit card fees. Unlike an ATM fee that is charged with each withdrawal you will only pay $3.50 one-time

Refunding your leftover credit

All refunds are processed by Festival Currency on behalf of East Malvern Food and Wine Festival 2022.

You are only able to claim refunds between Monday 28th March at 9am – Friday 1st April at 5pm Melbourne time.

Refunds requested outside of this window cannot be processed. The refund window has been advertised extensively prior to and during the festival and once closed, no further applications can be made.

You must have your RFID number (printed on the underside of the wristband) and your serial number (printed on the front of your wristband) to obtain a refund.

We are unable to track lost, damaged or misplaced refunds. If your wristband is lost or damaged, we will not be able to provide a refund.

Refunds are processed within 14 working days following the online request. Please allow the full 14 working days to receive your payment. You will received a confirmation email that the refund request has been accepted. If you don’t please check your spam box. You will also received a follow up email that the refund has been processed into your account

Refunded amount represents the balance remaining on your wristband, excluding the initial top-up fee, VIP credits or any promotional currency provided by the Festival.

Refund balances are automated and have been calculated accurately based on confirmed and validated transactions via the attendees wristband at the East Malvern Food and Wine Festival 2022.

There is no minimum refund amount

All refunds are in Australian Dollars and inclusive of GST.

Please ensure bank details are submitted carefully and accurately. Please double check details before submitting. When submitting you bank details please put the name of the owner of the account, not the name of the account i.e. “John Smith”, not “Super saver account”

East Malvern Food and Wine Festival 2022 and Festival Currency will not be responsible for any payments made into the incorrect bank account, provided by the submitter.

East Malvern Food and Wine Festival 2022 and Festival Currency excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.

East Malvern Food and Wine Festival 2022 and Festival Currency will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or provided to the submitter.

These Terms and Conditions are governed by the laws of Victoria. The parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria.

The site, its contents and operations are subject to copyright.

You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk

East Malvern Food and Wine Festival 2022 and Festival Currency respect your privacy and the confidentiality and security of personal information provided by you. Please see East Malvern Food and Wine Festival 2022 for their online privacy policy at https://www.dropbox.com/s/mf8sejfmu6fa6ds/Policy%20Policy.pdf?dl=0

If you have any questions regarding your refund please contact us at admin@festivalcurrency.com and mention which event you attended in the subject field