Terms & Conditions
This event uses RFID wristband technology to process payments for everything sold within the event. All bars, food and other vendors don’t accept cash or card. They can only accept payment via your individual wristbands. To put money on your wristband you need to top up at the the staffed top up stations (Card or cash), Self Service machines (Card only) or roaming staff (card only). We recommend you top up as much as you can in the beginning and remember you can refund all unused funds after the event at the below link.
Putting credit on your wristband
A one-time activation fee of $3.50 is deducted from your initial top-up. This small cost pays for the wristband you will receive and it covers all of your credit card fees. Unlike an ATM fee that is charged with each withdrawal you will only pay $3.50 one-time
Refunding your leftover credit
All refunds are processed by Festival Currency on behalf of Grape Productions (Sparkling Sydney 2022)
You are only able to claim refunds between Monday 2nd May at 9am – Friday 6th May at 5pm AEST
Refunds requested outside of this window cannot be processed. The refund window has been advertised extensively prior to and during the festival and once closed, no further applications can be made.
You must have your RFID number (printed on the underside of the wristband) and your serial number (printed on the front of your wristband) to obtain a refund.
Front Serial Number
Back (inside) RFID Number
We are unable to track lost, damaged or misplaced refunds. If your wristband is lost or damaged, we will not be able to provide a refund. We recommend you take a photo of both numbers if case you misplace it.
Refunds are processed within 14 working days following the online request. Please allow the full 14 working days to receive your payment. You will received a confirmation email that the refund request has been accepted. If you don’t please check your spam box. You will also received a follow up email that the refund has been processed into your account
Refunded amount represents the balance remaining on your wristband, excluding the initial top-up fee, VIP credits or any promotional currency provided by the Festival.
Refund balances are automated and have been calculated accurately based on confirmed and validated transactions via the attendees wristband at Sparkling Sydney on the 30th March 2022.
There is no minimum refund amount
All refunds are in Australian Dollars and inclusive of GST.
Please ensure bank details are submitted carefully and accurately. Please double check details before submitting. When submitting you bank details please put the name of the owner of the account, not the name of the account i.e. “John Smith”, not “Super saver account”
Grape Productions (Sparkling Sydney 2022) and Festival Currency will not be responsible for any payments made into the incorrect bank account, provided by the submitter.
Grape Productions (Sparkling Sydney 2022) and Festival Currency excludes any condition or warranty, unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
Grape Productions (Sparkling Sydney 2022) and Festival Currency will under no circumstances be liable for any indirect, incidental or consequential loss or damage arising in relation to any transaction entered into, or provided to the submitter.
These Terms and Conditions are governed by the laws of New South Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
The site, its contents and operations are subject to copyright.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk
Grape Productions (Sparkling Sydney 2022) and Festival Currency respect your privacy and the confidentiality and security of personal information provided by you. For your information please see the links below for the respective privacy policies.
If you have any questions regarding your refund please contact us at firstname.lastname@example.org and mention which event you attended in the subject field