Claiming Refunds FAQs
Please ensure you are entering a valid RFID and not the QR code.
The RFID number is printed on the back of the wristband under RFID NUMBER.
Please ensure you are not entering any characters, numbers or symbols. Only letters should be entered.
The & symbol should be typed as and.
The bank account name may need to be shortened in order to fit within the bank payment parameters.
Please double check your BSB number. This should be a 6-digit number only.
You will receive an email back within 24 hours confirming receipt. (If it isn’t in your Inbox, please check your Junk/Spam folder.)
Banks can take up to 14 working days to process the refund.
Only if you pre-activated your wristband. Please email firstname.lastname@example.org with your full name and ticket purchase.
Unfortunately not. Australian bank accounts only.