Terms & Conditions
This event uses RFID wristband technology to process payments for everything sold within the event. All bars, food and other vendors don’t accept cash or card. They can only accept payment via your individual wristbands. To put money on your wristband you need to top up at the staffed top up stations (Card or cash), Self Service machines (Card only) or roaming staff (card only). We recommend you top up as much as you can in the beginning and remember you can refund all unused funds after the event at the below link.
Putting credit on your wristband
A one-time activation fee of $4.00 is deducted from your initial top-up. This small cost pays for the wristband you will receive, and it covers all your credit card fees. Unlike an ATM fee that is charged with each withdrawal you will only pay $4.00 one-time
Refunding your leftover credit
Festival Currency processes all refunds on behalf of Towradgi Beach Hotel 2023
Refunds are only available for amounts added to the wristband after the initial purchase of $35 or $45 packs. Unused tokens included in the packs aren’t refundable.
You are only able to claim refunds between Monday 18th September 2023 10 am – Monday 25 September 2023 10 am.
Refunds requested outside of this window cannot be processed. The refund window has been advertised extensively prior to and during the festival and once closed, no further applications can be made.
You must have your 5-6 digit serial number (printed on the front of the wristband under the word “Serial Number”) to obtain a refund.
We are unable to track lost, damaged, or misplaced refunds. If your wristband is lost or damaged, we cannot provide a refund. We recommend you take a photo of the serial number in case you misplace it.
Refunds are processed within 14 working days following the online request. Please allow the full 14 working days to receive your payment. You will receive a confirmation email that the refund request has been accepted. If you don’t, please check your spam box. You will also receive a follow-up email that the refund has been processed into your account.
The refunded amount represents the balance remaining on your wristband, excluding the initial top-up fee, Value Pack tokens, VIP credits or any promotional currency provided by the festival.
Refund balances are automated and have been calculated accurately based on confirmed and validated transactions via the attendee’s wristband at Towradgi Beach Hotel 2023.
There is no minimum refund amount.
All refunds are in Australian Dollars and inclusive of GST.
Please ensure bank details are submitted carefully and accurately. Please double-check the details before submitting. When submitting your bank details please put the name of the owner of the account, not the name of the account i.e. “John Smith”, not “Super saver account”
Towradgi Beach Hotel 2023 and Festival Currency will not be responsible for any payments made into the incorrect bank account, provided by the submitter.
Towradgi Beach Hotel 2023 and Festival Currency excludes any condition or warranty unless it is expressly set out in these Terms and Conditions or is by law incapable of exclusion, restriction or modification.
Towradgi Beach Hotel 2023 and Festival Currency will under no circumstances be liable for any indirect, incidental, or consequential loss or damage arising in relation to any transaction entered into or provided to the submitter.
These Terms and Conditions are governed by the laws of New South Wales the parties irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
The site, its contents and operations are subject to copyright.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws and is at your own risk.
Towradgi Beach Hotel 2023 and Festival Currency respect your privacy and the confidentiality and security of personal information provided by you.
If you have any questions regarding your refund, please contact us at firstname.lastname@example.org and mention which event you attended in the subject field.